Archive terms of use until August 21, 2022.

Updating terms of use

on 22 avg.


Eventim d.o.o. is not the promoter of the events. The events are carried out by the promoter, who also issues the tickets. Eventim d.o.o. is merely acting as a ticket agent on behalf of the promoter and therefore bears no responsibility regarding the organization of the event and/or it taking place. As a result, Eventim d.o.o. is not responsible for the refund of admission prices.


All orders are binding and cannot be cancelled or changed. When ordering the tickets by Internet, please follow the next steps:

  • step 1 – Choice of event and choice of the number of tickets per ticket category;
  • step 2 – Choice of the method of delivery or pick up;
  • step 3 – Choice of method of payment and entry of personal dana;
  • step 4 – Recapitulation of all data, last control, agreement with the general terms and conditions, sending the order.
  • step 5 – Confirmation of the order by Eventim d.o.o.


Tickets bought via can be paid by credit/debit card, by bank transfer for customers from Croatia or by an app KEKS Pay. .

In case of paying in instalments, the customer becomes the owner of the tickets when the last instalment is paid. Eventim d.o.o. partners retain the right to apply their own billing methods. Each ticket becomes valid after the full payment. Ticket becomes valid after full payment.

With the introduction of the law on fiscalization, the ticket no longer has the value of an invoice, but an invoice is issued with the purchased ticket and must be kept until the day of the event.

If the event is postponed or cancelled, it is not possible to return the ticket and receive a refund without submitting the invoice.

All payments will be made in Croatian currency (HRK). For purchases from abroad, the amount displayed in the online store to be charged from your credit card shall be converted into your local currency according to the current exchange rate of the association of credit card service providers. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.


Eventim d.o.o. is not liable for tickets lost in the mail. In addition, Eventim d.o.o. cannot be held liable for the delivery by third parties i.e., by the post office or other delivery service providers. Claims for damages resulting from the non-delivery of tickets cannot be accepted by Eventim d.o.o. The loss of any other admission authorization cannot be compensated.

Depending on the event, you can choose the following ways to deliver or pick up tickets at Eventim d.o.o. webshop on the website


Courier delivery within 3 working days.

You can check the shipment status at the following link:

Information on shipments can also be obtained by phone - 072/303-304, or by e-mail

  • REGISTERED MAIL (international)

Registered mail – international delivery.

You can check the shipment status at the following link:

  • GLS DELIVERY (within Croatia)

Delivery announcement via SMS or e-mail.

Delivery within 48h to 168h (depending on the location of package delivery).

Information on the shipment status can be followed at the link:

Possibility of delivery to Paket Shop (locations can be checked at the following link:

  • GLS DELIVERY (abroad)

Delivery within 7 working days.

Information on the status of the shipment can be followed at the link:


If tickets are paid on time, they can be picked up on the day of the event at the box office if possible (an hour and a half before the event and no later than half an hour after the event)


After purchasing tickets with the choice of pick up at certain outlets, the customer will be able to pick up the tickets by presenting the code received in the order confirmation at certain outlets. The list of outlets where tickets can be picked up is available in the order confirmation and on the Eventim webpage.


After purchasing tickets with the choice of "print @ home" download method, the customer will receive pdf tickets on their e-mail and will be able to download the tickets in pdf format from their Eventim account and print it on their own printer. Such tickets will be checked / scanned at the entrance of the event.


After purchasing tickets, the customer receives e-tickets in electronic form/QR code where each ticket has a unique QR code.

Refunds and seat/ticket changes

In accordance with Art. 86, paragraph 1, point 12 of the Consumer Protection Act, customer is not entitled to the one-sided termination of the distance contracts (refund), since the subject of the contract is the provision of leisure time services, which occur at a specific time or period.

Eventim d.o.o is not responsible for any loss or damage of the already purchased / delivered tickets. In the case of tickets purchased through sales points, re-issue is not possible. In case of tickets for events in Croatia purchased through the Eventim website, re-issuance of tickets may be charged.

Event cancellation, changes, refunds

Eventim d.o.o. is not the promoter of the events. The events are carried out by the promoter, who also issues the tickets. Eventim d.o.o. is merely acting as a ticket agent on behalf of the promoter and therefore bears no responsibility regarding the organization of the event and/or it taking place.

As a result, Eventim d.o.o. is not responsible for the refund of admission prices but will make all effort with the organizer to do such.

If an event organizer decides to postpone an event or to change a venue, the ticket shall, irrespective of the reasons for the postponement or change, apply for the new date or the new event venue. It is up to the event organizer to decide whether tickets can be returned, reimbursed or exchanged.

In case of cancellation or postponement of events and refund, the amount of the ticket price, minus any additional costs (shipping costs, services, etc.), will be returned to the customer only at the point of sale where tickets were purchased, maximum two months from the date when the even was supposed to be held, unless the Eventim has fulfilled its financial obligations to the organizer of the event, and in this case, the refund is done directly by the organizers of the event, about what Eventim will inform the point of sale.

In rare cases (e.g. price changes by the organizer, additional charges requested by the organizers, etc.) there may be a situation where a higher ticket price is charged than the one stated on the ticket. In that case Eventim d.o.o. will refund only the price printed on the ticket. Additional costs, such as shipping costs, will not be refunded in any case. In the case of cancellation of an event the ticket(s) can be returned up to two months after the date of the planned event, as long as there is no disagreement with the terms and conditions of the organizer or event location, with the same method they were received (either to the outlet where they were purchased, or in the case of a telephone, fax or online booking by sending the original tickets(s) by registered mail to the address: Eventim d.o.o., ulica Vice Vukova 8, 10000 Zagreb. The ticket is invalidated by this process.

Minimal or justified changes to the cast or the program is a reserved right. In the case of cancellation, postponement or changes to cast and program expenses incurred (e.g. journey, hotel, outlet charges, or delivery charges ) will definitely not be reimbursed.

With the introduction of the law on fiscalization, the ticket no longer has the value of an invoice, but an invoice is issued with the purchased ticket and must be kept until the day of the event.

If the event is postponed or cancelled, you cannot return the ticket and receive a refund without producing an invoice.

Order Fee

The Order Fee is charged from 3rd of April 2017. The Order Fee represents coverage of necessary administrative and material costs, costs of banking transactions and other operating costs. The Order Fee is charged per order and does not depend on the number of tickets in order. Since 1 August 2022, The Order Fee is 15 HRK.

Eventim d.o.o. ticket voucher - a gift certificate

Ticket voucher - voucher must be redeemed in full by the date specified on the same. If the ticket price is lower than the value of the voucher, difference will not be refunded.


In order to use the services of Eventim.streaming, the customer must create a user account on The creation of the user account as well as the activation and use of the user account are free of charge for the customer.

The activation of the user account by takes place immediately after the creation of the user account was completed. If the user account has been successfully activated, the customer will receive a confirmation by email. Thus, the user can then log in to Eventim.streaming using their username and password. is neither obliged to allow a customer to create a user account, nor to accept such registration. can refuse to create a user account, temporarily block the user account, or limit individual functions without giving reasons.

Every new access to the user account by a customer requires an authentication process to be carried out by entering the username and password. The customer is obliged to keep the personal access data secret from unauthorized third parties. In particular, the username and password must be stored with due care so that third parties cannot gain access to such data. If the customer acknowledges that unauthorized third parties are aware of the access data, he must inform thereof immediately.

The customer may only use his user account personally. assumes that all actions and declarations made under the customer's user account have been made by the customer, unless otherwise notified.

Data security

The customer accepts that the data provided by him electronically will be electronically used by the companies for the purpose of fulfilling the contract. He also agrees to a transfer of these data within the legal provisions and restrictions of the data protection laws to companies in within the same group as well as to the event organisers concerned. The customer is made aware that this agreement can be revoked at any time. Eventim d.o.o.’s customer, when registering and purchasing a ticket, gives the consent to Eventim d.o.o. to send free notifications via e-mail or telephone call, i.e., via electronic data, until the withdrawal of consent or until the personal data are stored. Eventim d.o.o. as a Data Controller respects the privacy of its users and undertakes that the personal data collected during registration and purchase will be carefully processed and protected in accordance with the Personal Data Protection Act and the Privacy Policy. If the user of Eventim d.o.o. service, no longer wants to receive notifications from Eventim d.o.o., he can unsubscribe. To unsubscribe, the customer can do it via newsletter at the bottom, user-account and the customer can also contact us at and at Eventim d.o.o., ulica Vice Vukova 8, 10000 Zagreb.

Data is stored in electronic format. Upon completion of the need to maintain a personal data base or at the request of the participant, the data is deleted. At the moment of processing the personal data, the data subject has the right to review, add, change, delete and transfer the personal data from the data base, in accordance with the applicable regulations of the Republic of Croatia.

The data users are the administrators of Eventim d.o.o. Facebook page (, employees in the marketing department and employees responsible for customer support. Without explicit consent of the data subject, personal data will not be passed on to third parties.

Eventim d.o.o. is not responsible for any errors that may occur when mediating misleading, wrong, and false information provided by the data subject.

The visitor agrees to, as part of the audience, be audio and video recorded without restriction. It is forbidden to bring sound and image recording equipment, bottles, cans, weapons, pyrotechnics, or other objects that may endanger safety. WARNING! Loud music can damage your hearing. By purchasing a ticket, the visitor irrevocably accepts the conditions valid at the venue and the conditions of the organizers.

Submission of complaints

In accordance with the Article 10. st. 5. of the Consumer Protection Law, the consumer can send us a written complaint by mail to Eventim d.o.o., Street Vice Vukova 8, 10000 Zagreb and by e-mail to We will deliver a written response within 15 days of receipt of the written complaint.

Resolving consumer disputes

We hereby inform you that any dispute is settled in a concise manner as well as your right to use external dispute resolution mechanisms of consumer disputes by initiating the procedure of out-of-court settlement of the dispute by submitting the application to the Court of Honour of the Croatian Chamber of Commerce, and / or by submitting a proposal for conciliation to the Conciliation Centre at the Croatian Chamber of Commerce.

Online consumer dispute resolution

We inform you about the possibilities of solving consumer complaints via online consumer dispute settlement based on the online dispute resolution regulation 2006/2004 and the Directive 2009/22 / EC and the Alternative Dispute Resolution Directive 2013/11 / EU via the link HERE.

Alternative Online Dispute Resolution

Eventim d.o.o. offers online ticket sale in Croatia and is responsible for electronical connectivity with the European Online Dispute Resolution platform. As from 15 February 2016 the European Commission provides HERE an European Online Dispute Resolution platform. Our email address is Eventim d.o.o. does neither commit itself nor is obliged to use alternative dispute resolution entities to resolve disputes with consumers. This is in accordance with the Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes.

Area of validity, place of jurisdiction, law

Place of jurisdiction for corporate and private clients are the legally competent courts in Zagreb.

TERMS OF USE, Eventim d.o.o., VERSION 4.0, Zagreb, 01.08.2022.

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