The Enrique Iglesias concert, scheduled to take place on December 1, 2019 at the Zagreb Arena, has been cancelled due to the promoter's failure to fulfill contractual obligations towards the performer. In addition to the Zagreb concert, the Enrique Iglesias concerts in Minsk and Riga, organized by the same promoter, were called off. The promoter is ART BG - MENAGEMENT, Skobelev 7, 1463 Sofia, Bulgaria, BG204636122, OIB HR72442621521.
Eventim d.o.o. (hereinafter Eventim), as an intermediary, was selling tickets on behalf of said promoter.
By the request from the promoter, Eventim transferred to the promoter and third parties the proceeds from the ticket sale and therefore fulfilled the financial obligations in connection with the sold tickets, i.e. given that Eventim transferred the proceeds from the sale of tickets to the promoter and third parties appointed by the promoter, the promoter is under obligation to refund the tickets to the customers.
We are aware that this situation is affecting customers and we fully sympathize with everyone. We can assure you that we do care and that Eventim is taking and will continue to take all legal measures to provide customers of the cancelled concert with a refund.
That is why we have done everything within our competence to find a new promoter in cooperation with the CAA agency, which represents Enrique Iglesias, and to move the concert to a new date. However, the agency showed no interest in such proposal, nor in the refund of the proceeds transferred by Eventim directly to the Enrique Iglesias production company at the request of the promoter, i.e. ART BG-MENAGAMENT. We can assure you that we do care and that Eventim is taking and will continue to take all legal measures to provide customers of the cancelled concert a refund. Unfortunately, until the legal and institutional resolution of this situation is complete, we cannot issue refunds to the customers of the cancelled concert. Upon receiving a legal resolution, the resolution will be posted on our website www.eventim.hr, social networks and emailed directly to customers who have purchased tickets through our web shop.
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